Director - Operational Excellence

Job Description

Job Description

Description :

The Director of Operational Excellence is a strategic leader responsible for building and leading the infrastructure that supports consistent, high-quality, and scalable operational performance across the RCMS division. This role establishes and owns the framework for standard operating procedures (SOPs), training and documentation, quality auditing, and professional development. The Director will create the Healthrise best-practice operational approach—one that ensures readiness for new projects, equips teams for sustained success, and reinforces a culture of continuous improvement.

Duties and Responsibilities

Strategy & Leadership

• Establish and lead the Operational Excellence function from the ground up, developing its vision, structure, and long-term roadmap.
• Create and maintain a governance framework for SOPs, work instructions, and training documentation across all RCMS service lines.
• Partner with Operations leaders to ensure readiness for all new client engagements, including documentation, training, and access requirements.
• Serve as a strategic advisor to senior leadership on quality, training, and workforce capability, ensuring these programs align with business goals and client expectations.
• Lead a high-performing team, including leaders and related staff responsible for quality audits, system access, process documentation, and training.

Quality & Compliance

Training & Professional Development

Documentation & Readiness

Culture & Continuous Improvement

Requirements :