Sr. Director of Operations & Technology

Job Description

Job Description

Description :

The Sr Director of Operations at J&B Virtual Solutions is an executive level position responsible to direct and coordinate the strategy, growth and profitability of J&B Virtual Solutions, a telecommunications and healthcare technology company. The primary responsibilities include the ability to evaluate current service and product offerings and develop a strategy to net higher ROI and optimization of workflow, implementing efficiencies and generating strategies and policies associated with the goals of the organization. This role is responsible for expense control, leading software development efforts & sales processes, staff management, and monitoring daily operations of the business, ensuring organizational goals are being accomplished and customer expectations and deliverables are being achieved.

Requirements :

Essential Functions :

• Continuously evaluate product offerings (telecommunications / video conferencing platform and telehealth platform) to ensure they are current with market trends in healthcare and telecommunications.
• Oversee and partner with the development team to enhance product capabilities and / or build new products or capabilities pursuant to market conditions or customer requirements.
• Lead design and implementation of multiple software projects, including supervising teams.
• Improve operational management systems, processes and best practices.
• Provide inspired leadership for the organization. Make important policy, planning, personnel and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Provide technical leadership and expertise, troubleshooting problems and mentoring team members.
• Document requirements, feature sets and other key criteria, setting development schedule and tracking metrics.
• Direct software development projects using programming languages : C#, SQL, Angular 8 (typescript), and Javascript.
• Oversight of technology frameworks including Web RTC.
• Research and pursue new business leads for the growth of the business.
• Collaborate effectively with all team members as well as hold regular team meetings.

Supervisory Responsibilities :

This position has overall supervisory responsibility for J&B Virtual Solutions.

Position Type :

This is a full-time exempt position with the expectation to be onsite in Wixom; 40 hour minimum, with the expectation to maintain a regular work schedule. Occasional evening and weekend work may be required as job duties demand.

Travel :

Minimal to moderate travel is to be expected.

Required Education and Experience :

Preferred Education and Experience :