Intake Specialist

Company Description

Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.

With Collabera, you :

• Will get to work on numerous challenging and exciting projects, including UI / UX transformation, Blockchain, AI / Data Science, Cloud migrations, Cyber-Security, and Engineering.
• At Collabera you have 80% chance of project extension or redeployment to other clients
• Will have endless opportunities to learn new technologies through our in-house Training arm - Cognixia.

Please let me know the best time and number to connect with you or please give me a call on {your number} to discuss this further. Also, if you happen to know anyone who fits this role, please do send us their resume. We do have a referral policy.

Job Description

Employee Relations Consultant

Receive inbound calls and conduct case intake from a queue for 6-8 hours per day

Provide consultation on general policy questions, drive resolution for less complex cases

Identify cases requiring escalation and complete required documentation.

Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Required Skils :

Desired Skills :

Responsibilities :

Intake information from a phone queue for 6-8 hours per day

Complete intake form and tracker

Set up case in case management system

Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Expectation of 15 minutes per intake

Qualifications

Additional Information

Please call me at 515-954-3712 if you are interested in this role : )