Support Specialist PC Support IS Core

Job Description

The Support Specialist's responsibilities will include endpoint support (laptop, desktop, mobile phone) for employees and customers at Expeditors' global headquarters. Candidate should have extensive experience imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills.

This position requires an exceptional level of professionalism and customer service. The successful candidate must demonstrate the ability to communicate clearly, handle sensitive situations with discretion, and deliver a high-quality support experience tailored to executive needs. The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialist's role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue.

Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Qualifications : Qualifications

MINIMUM QUALIFICATIONS

• Imaging, configuring, and supporting PC, laptop, phone, and peripheral hardware
• Extensive experience supporting Microsoft Windows 10 and above
• Installing, configuring, and supporting 3rd party software
• Troubleshooting network and connectivity issues
• Understanding of Active Directory and group policies
• Strong interpersonal skills and the ability to effectively communicate technical information to all audiences
• Proven ability to deliver exceptional customer service

DESIRED QUALIFICATIONS

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary : $78,000 to $80,000

Expeditors offers competitive benefits to all full-time employees including :

All your information will be kept confidential according to EEO guidelines.