Senior Associate / Product Manager - Inclusive Communications Capabilities (Translations)

Become a part of our caring community and help us put health first

Humana is committed to language accessibility-and we're seeking a product manager to lead the development of translation and interpretation capabilities across marketing communications. As Senior Associate / Product Manager - Inclusive Communications Capabilities (Translations), you will define tools and workflows that ensure multilingual content and member interactions are accurate, timely, compliant and delivered in the language of choice for our customers.

This role is central to enabling scalable, inclusive communications that support health equity, regulatory compliance, and member trust across digital, print, and telephonic channels.

This role supports the development of translation and interpretation capabilities, ensuring that member communications are available in the preferred language and format. You'll collaborate with compliance, operations, vendor, and campaign teams to ensure language access standards-such as CMS guidelines and state-specific requirements-are consistently met. You'll also help ensure that multilingual content is integrated into enterprise workflows and platforms, supporting timely, accurate, and culturally relevant communications across all channels.

Key Responsibilities

Capability Ownership & Roadmap Development

Define and evolve product requirements for translation workflows, vendor integrations, and interpretation services

Ensure multilingual capabilities support delivery in members' preferred language, in alignment with CMS language access requirements and enterprise standards

Partner with platform and operations teams to enable automation, tracking, and fulfillment of translation and interpretation requests

Embed language access requirements into enterprise systems and communication design standards

Embedded Campaign Support & Cross-Functional Coordination

Collaborate with campaign and content teams to proactively identify materials requiring translation and facilitate timely conversion and distribution

Support integration of multilingual content into digital, print, and telephonic workflows

Monitor fulfillment timelines and quality, implementing feedback loops to ensure member needs are met and exceeded

Coordinate with compliance and marketing teams to ensure translated materials align with campaign goals and regulatory expectations

Compliance & Audit Readiness

Ensure all language access solutions comply with CMS requirements and enterprise accessibility standards

Maintain rigorous documentation and transparent records of translation and interpretation activities to support audit readiness and regulatory reviews

Support enterprise reporting needs, including tracking of translated communications and language preference fulfillment

AI Enablement & Innovation

Evaluate GenAI tools for automated translation and interpretation, ensuring outputs meet linguistic, cultural, and compliance standards

Support compliance with automated risk detection and sentiment analysis to identify potential issues and improve member experience

Stay informed on emerging technologies in intelligent automation, multilingual content management, and inclusive design

Continuous Improvement & Best Practices

Monitor vendor performance, translation accuracy, interpretation service quality, and member satisfaction

Leverage feedback loops and performance data to drive continuous improvement in language access capabilities

Advise on best practices for multilingual communications and foster a culture of inclusion across teams

Impact

• This role enables Humana to deliver communications that are linguistically and culturally appropriate-ensuring compliance with CMS and state regulations, supporting health equity, and enhancing member satisfaction and trust.

Use your skills to make an impact

Required Qualifications

Bachelor's Degree or equivalent work experience in Marketing, Communications, Linguistics, Information Systems, or a related field

3-5 years of experience in translation services, compliance, or marketing operations

Familiarity with CMS language access standards and multilingual content workflows

Experience in healthcare, insurance, or other regulated industries

Preferred Qualifications

Exposure to translation management systems and vendor coordination

Understanding of inclusive design principles and multilingual accessibility technologies

Experience with scaled agile frameworks and cross-functional product collaboration

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-22-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.