2026 Internship - Customer Support (Aftermarket Warranty and Program Support Specialist)

2026 Internship - Customer Support (Aftermarket Warranty and Program Support Specialist)

Description

J OB SUMMARY :

The Aftermarket Support Specialist Intern will serve as primary contact in the service network for warranty and program coverage determinations. Works with CSMs and TSMs to provide guidance and up-front information in order to ensure invoicing accuracy. Provides guidance to Aftermarket Sales, Scheduling, and other service center personnel ahead of the aircraft arrival to ensure appropriate coordination efforts take place. JOB RESPONSIBILITIES :

Work with a cross functional team to provide up-front guidance on warranty and aftermarket maintenance programs coverages

Support operations with providing accurate estimates and invoices to customers

Drive process improvements which create efficiencies and enhance value to the customer

Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor

Other duties as assigned to support aftermarket service to our customers.

Qualifications

EDUCATION / EXPERIENCE :

• Pursuing a bachelors degree in

o Business Administration

o Aviation Management

o Other related field QUALIFICATIONS :

Must be able to work in a customer-oriented environment with professional demeanor and minimal supervision

Organized and action oriented

Able to effectively communicate with both internal and external customers

Strong interpersonal and problem-solving skills

Builds and maintains constructive relationships

Excellent written and verbal communication skills The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Textron Aviation Inc. must comply with U.S. export control laws.? If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.?

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Recruiting Timeline : Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company : Textron Aviation

Primary Location : US-Kansas-Wichita

Job Function : Business Development

Schedule : Full-time

Job Level : Individual Contributor

Job Type : Internship / Co-Op

Shift : First Shift

Job Posting : 11 / 03 / 2025, 10 : 29 : 05 AM

Job Number : 335875