Member Support Specialist

Member Support Specialist

We are seeking a Member Support Specialist to join our Member Support Center team. In this role, you will provide inbound support for Medicaid members, assisting with benefit education, PCP changes, ID cards, transportation coordination, and other services. You'll play a vital role in ensuring members receive timely, accurate, and compassionate support.

Daily Schedule + Hours of Operation : 8 : 00 AM 6 : 30 PM CST

Shifts available : 8 : 305 : 00, 9 : 005 : 30, 9 : 306 : 00, 10 : 006 : 30

Training : 1-hour lunch break; post-training : 30-minute lunch + two 15-minute breaks

What You'll Do

• Answer requests from members with professionalism and empathy
• Educate members on benefits and services
• Coordinate care and services including PCP changes, ID cards, and transportation
• Maintain accurate documentation and adhere to compliance standards
• Collaborate with team members in a fast-paced call center environment

Requirements

Job Type & Location

This is a contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $20.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 30, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.