Call center Jobs in San antonio tx

Job Description

Job Description

Job Title : Call Center Agent Location : San Antonio, TXJob Type : Full-TimeJob Summary :

We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This position requires a strong communication ability, problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities :

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information regarding products, services, or policies.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain and update customer records in the database accurately.
• Achieve individual and team performance goals, including call quality and efficiency metrics.
• Follow call center scripts and procedures to ensure consistency in service delivery.
• Participate in training sessions to stay updated on product knowledge, processes, and best practices.
• Handle multiple tasks simultaneously while maintaining a high level of professionalism.

Qualifications :