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Fresh Form Draft
Call Center Customer Service AgentFresh Form Draft • San Antonio, TX, US
Call Center Customer Service Agent

Call Center Customer Service Agent

Fresh Form Draft • San Antonio, TX, US
30+ days ago
Salary
$35,000.00 yearly
Job type
  • Full-time
Job description

Job Description

Job DescriptionDescriptionAbout Us:At Fresh Form Draft, we're committed to creating innovative marketing strategies. As an Call Center Customer Service Agent , you'll play a key role in supporting our marketing efforts and contributing to the success of our brand.

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will play a crucial part in delivering exceptional customer service to our clients while effectively addressing their concerns and inquiries. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Customer Service Agent, you will be responsible for handling inbound and outbound calls, managing customer account information, and troubleshooting issues to ensure customer satisfaction.

Company: Fresh Form Draft
Location: San Antonio
Salary: $35,000 to $47,000 per year
Schedule: Full Time, Monday to Friday
Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently.
  • Provide accurate information to customers regarding products, services, and policies.
  • Resolve customer complaints and issues promptly and effectively.
  • Document customer interactions in the database for future reference.
  • Collaborate with team members to enhance customer service and team performance.
  • Identify and escalate priority issues to designated departments when necessary.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.


Qualifications
  • High school diploma or equivalent; additional education or certifications are a plus.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations and manage conflicting priorities.
  • Proficient in using computers and handling multiple software applications.
  • Flexible availability, including evenings and weekends, if required.


Benefits
  • Competitive weekly salary, dependent on experience and qualifications.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Paid time off, including vacation, sick leave, and holidays.
  • Opportunities for career growth and professional development.




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Call Center Customer Service Agent • San Antonio, TX, US

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