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General Manager

General Manager

Applebee's Grill & BarPekin, IL
30+ days ago
Job type
  • Full-time
  • Temporary
Job description

It all started in 1980 in Atlanta, Georgia

Bill and TJ Palmer opened the restaurant that would later become Applebee’s. We’ve grown up a lot since then, with almost 2,000 locations in the U.S. and around the world. Here you will always be welcome – for delicious food, in a neighborhood setting, with attentive service, at a great value.

SPECIFIC FUNCTIONS AND DUTIES

1. Manages Restaurant Environment

  • Ensures prompt friendly service according to company guidelines.
  • Builds a culture using the Vision / Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
  • Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to Area Director.
  • Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
  • Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
  • Maintains adequate inventory levels.
  • Ensures product preparation and presentation uncompromisingly meeting company standards.
  • Actively participates in the community to increase sales and enhance the awareness of Applebee's.
  • Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
  • Effectively oversees / schedules associates to meet sales demands.
  • Maintains effective safety and security programs according to company policy and government standards.
  • Promotes and manages restaurant organization, cleanliness, and sanitation.
  • Institutes preventative maintenance of building and all equipment. Immediately corrects needed repairs.
  • Advises Area Director of any non-routine situations.
  • Communicates with other managers daily through management log and shift change meetings.
  • Completes all other assigned duties and responsibilities.

2. Manages Associate Performance

  • Ensures quality recruitment and referrals of potential management candidates.
  • Adheres to and promotes A.S.I. training procedures of new managers.
  • Maintains a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy.
  • Develops an environment of constant development of managers including informal monthly reviews as well as written evaluations every six months to update the managers’ objectives.
  • Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development.
  • Ensures correct staffing levels utilizing guidelines for proper selection of associates.
  • Conducts thorough Selecting Service Performers interviews.
  • Selects new associates on the basis of competency identification, not need.
  • Ensures exit interviews on all terminating associates.
  • Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
  • Ensures acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.
  • Conducts weekly management meetings and quarterly employee meetings.
  • Ensures compliance with company policies, practices, and procedures. Communicates all changes to all associates.
  • Ensures timely performance One on Ones with all associates as well as written evaluations every six months.
  • Acts as coach to all associates.

    • 3. Maintain Controls

  • Ensures restaurants administrative and accounting duties are promptly and properly completed.
  • Maintains and controls the assets of the company.
  • Assures compliance with local, state, and federal laws, regulations, and guidelines.
  • Ensures the restaurant is meeting or exceeding operating budgets.
  • Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing.
  • Monitors and manages capital expenditures within the restaurant.
  • Analyzes systems and procedures with the Area Director for continual improvement of earning goals.
  • Ensures all cash handling procedures are adhered to.
  • Performs and analyzes weekly food and liquor inventories / costs.
  • Responsible for preparing, overseeing, and submitting accurate daily, weekly, and monthly paperwork to the Area Director.

    • 4. Development

  • Inspires cooperation and teamwork from management and associates by building a culture derived from The Bloomin’ Apple Mission / Vision Statement.
  • Is guest obsessed and promotes the team to be.
  • Completes all assignments and duties properly and on schedule.
  • Develops goals and action plans for personal / professional growth.
  • Provides a role model for managers and associates.
  • Exhibits a professional image.

    • BENEFITS

  • Manager meals - free
  • Closed Christmas and Thanksgiving
  • Health Ins
  • 401K
  • Vacations
  • Personal Days
  • Flexible work schedule
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Short Term Disability
  • Online Universities
  • College Scholarships

    • Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate cash register as appropriate.

  • Must be required to lift objects up to 40 pounds on occasion.
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    General Manager • Pekin, IL