Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to provide exceptional service to customers and support team members.

Key Responsibilities

Serve as a resource or Subject Matter Expert (SME) for team members and handle escalated calls

Assist customers with inquiries regarding benefits, billing, and treatment authorizations while documenting information

Research complex issues and collaborate with support resources to resolve customer concerns efficiently

Required Qualifications

High school diploma / GED or equivalent work experience

Must be 18 years of age or older

1+ years of customer service experience in a call center or high-volume environment

Familiarity with computer applications, including Microsoft Word, Excel, and Outlook

Ability to work flexible 8-hour shifts, including weekends and mandatory overtime