SR. Project Engineer - Solutions Architect Engineer

Location : Brooklyn / Remote

Department : Project Team

Reports to : Project Manager

Job Summary :

My IT Crew's clients will require work that falls outside the scope of their standard agreement, often varying in length and complexity. As Project Engineer, you will not only perform professional services based on established policies, procedures, and checklists, but you will also be responsible for designing project work to ensure solutions meet client needs and expectations. You are tasked with upholding best practices, maintaining project integrity, and adhering to budgets and timelines, all while exceeding client expectations. Additionally, you'll be accountable for tracking project hours and timelines, identifying tasks that are out of scope and may require change order procedures. Success in this role means consistently delivering projects on time and within budget, and always aiming to surpass client satisfaction benchmarks.

Job Responsibilities :

Client Onboarding

• Lead technical onboarding for new clients, including discovery, documentation, and environment assessments.
• Standardize and align client environments with MSP best practices (Active Directory, Azure AD, M365, security baselines, backups, monitoring, etc.).
• Ensure client systems are integrated into ticketing, RMM, and monitoring platforms.
• Document and validate environment details in our documentation portal.
• Collaborate with AM and Client Success teams to set short- and long-term technical priorities for the new client.
• Train client staff on relevant tools, workflows, and best practices.
• Serve as the technical point of contact throughout the onboarding project until the client is transitioned to steady-state service delivery.

Network Engineering & Project Delivery

Architectural Design & Review

Work Plan Creation

Project Implementation

Documentation & Standards

Reporting & Metrics

Leadership & Collaboration

What does success look like :

Project Engineer KPIs

80%

600

Work Plan Quality Metrics

90% of the time before implementation begins.