EVS Shift Supervisor

Company Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Summary Of Duties :

Provide positive service standards to include but not limited to, courtesy, sincerity and enthusiasm to all guest, patrons & team members.

Role and Responsibilities : (Includes but is not limited to the following)

• Provide positive service standards to include, but not be limited to, courtesy, sincerity and enthusiasm to all guest and patrons.
• Handout in the beginning of the shift and receive at the end of the shift all keys, work sheets, sign in sheets, break sheets and radios. Inspect all stations and assigned areas to insure the cleanliness of the hotel.
• Train and retrain all employees according to the prescribed policies and procedures of the hotel and the EVS department.
• Make rounds of the assigned areas to check for items needing immediate attention and write work orders daily.
• Report damage to Status Board or put it in HotSos for Engineering referral.
• Handle all employees and guest complaints, comments and follow up without come to EVS manager.
• Maintain highest guest relations standard while in contact with guest and employees on the telephone or in person.
• Complete all special assignments assigned by your manager within the proper time frame paying attention to the prime objective of the project.
• Maintain records of all special / regular work assigned to you and turn into EVS manager.
• Oversee / assist in bio-hazard clean ups.
• Responsible for responding to calls such as floods, bio-hazard, on the job injuries, guest complaints, etc.
• Periodically report to EVS manager on the quality of job performance of each employee supervised, in addition to the normal reports turned in at the end of each shift Perform other related

Qualifications

Performance Requirements : (Knowledge, skills and abilities)

Typical physical / mental demands

Typical Working Condition :

May be exposed to casino related environmental factors including, but not limited to : second hand smoke, excessive noise, and constant interaction with the general public.

Experience Requirements

Education Requirements