Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or repair computer equipment and related devices Train users to work with new computer hardware or software, such as printers, word-processing software, and email Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
Computer Support Specialist • 92701 Santa Ana, CA, US
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