Helpdesk Analyst

Aquinas Consulting is seeking to fill a HYBRID Helpdesk Analyst job East Hartford, CT. In this role, you will be joining a team of dedicated professionals who provide exceptional service and technical support to their clients.

Helpdesk Analyst Job Responsibilities :

• Provide remote technical support to clients.
• Troubleshoot workstations, servers, network infrastructure, and phone systems.
• Resolve issues via phone or electronic communication.
• Track and manage customer issues while adhering to SLAs and processes.
• Participate in after-hours rotations (3-4 times per year).
• Use ConnectWise for documentation, tracking, and client communication.

Qualifications

If you are interested in this HYBRID Helpdesk Analyst job in East Hartford, CT, please apply now to be connected with a member of our team.

Please note : Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and / or text message regarding this and similar job opportunities.

Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community.  Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com