Customer Service Representative 1

City / State

Virginia Beach VA

Work Shift

First (Days)

Overview :

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status : Full-time Day Shift

Position Location : Remote ONLY in Virginia or North Carolina area. Must be able to travel on-site if you have having connectivity issues.

Standard Working Hours : Must be able to work between the hours of 8 : 00AM to 5 : 30PM

The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility plan prescription benefits and claim payment issues or patient services needs such as updating billing information establishing payment plans resolving payment inquiries or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education

High school diploma or equivalent Required

Certification / Licensure

No specific certification or licensure requirements

Experience

Two years of customer service experience Required

Previous data entry experience Required

Experience in a high-volume call center Preferred

We provide market-competitive compensation packages inclusive of base pay incentives and benefits. The base pay rate for Full Time employment is : $16.35 - $23.08. Additional compensation may be available for this role such as shift differentials standby / on-call overtime premiums extra shift incentives or bonus opportunities.

Benefits : Caring For Your Family and Your Career

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k / 403B with Employer Match

Tuition Assistance $5250 / year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states :

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 16 - 23