Desktop Support Tech

Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.

The role is responsible for Desktop Support, and some AD group policy administration.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .

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Required Skills & Experience

Ascertain and meet customer expectations

Work effectively and independently in a fast paced team environment where priorities can rapidly change

Prioritize own work activities with minimal guidance and coaching

Solve complex problems through discovery and analysis with minimal guidance

Complete complex projects independently with minimal oversight and direction

Manage competing priorities to meet goals

Communicate effectively orally and in writing

Provide, maintain and follow technical documentation

Windows 11

SCCM

Service Desk Ticketing System

Active Directory

Nice to Have Skills & Experience

Bachelors Degree

Okta

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.