Operations Specialist

Job Description

Location : Portage or Merrillville

Salary Classification : Non-Exempt

Reports to : Branch Manager

Position Summary

At U S Federal Credit Union, the Operations team ensures seamless, secure, and efficient back-office support to protect our members and deliver superior service. We are proud to offer roles that contribute to a safe and compliant operating environment through diligent processing of ACH, wires, fraud disputes, and other critical functions.

The Operations Specialist is responsible for performing essential back-office operations including ACH processing, wire transfers, dormant accounts, fraud, and other account maintenance. The role supports the credit union’s internal and external service goals and works closely with frontline teams to ensure member needs are met.

Key Responsibilities

• Process ACH files, wire transfers, share drafts, ATM processing, and card transactions.
• Reviews all new accounts to ensure compliance with required documentation, KYC / CIP and funding requirements
• Handle daily incoming mail and process deposits, payments, address changes, name changes, and account closures.
• Manage bill pay, remote deposit capture, certificate renewals, subpoenas, and power of attorney requests.
• Assist with IRA administration and validate cross-departmental data entry.
• Support handling of deceased member accounts and dormant accounts.
• Work E-Oscar disputes and ensure timely credit bureau corrections.
• Finalize wire approvals and provide expertise on fraud and dispute resolution.
• Assist in ensuring compliance with Regulation E, D, NACHA, and other applicable rules.
• May perform other duties related to general operations of the credit union.

Qualifications : Required :

Preferred :

Additional Expectations

We are an equal opportunity employer