Manager, Private Equity Fund Services System Administrator and Onboarding Lead

Private Equity Fund Services (PEFS) System Administrator And Onboarding Lead

The PEFS System Administrator And Onboarding Lead is responsible for overseeing, administering, and optimizing the platforms general ledger software, Private Capital Suite (fka "Investran"), and the corresponding investor portal, Digital Data Exchange (DX). As the system administrator, this individual will ensure certain system automations are set-up correctly, security protocols are being followed in maintaining and storing client data, user access is appropriately managed and will support tailored reporting needs across the fund administration practice. Additionally, this role will lead the "transitions" team, ensuring seamless client onboarding and the delivery of customized reporting solutions through the Investran and DX platforms.

This position will require regular interaction with clients, internal team members, vendors, and firm leadership. It also demands a strong understanding of Investran, private equity fund structures, project management skills, and the ability to translate client-specific reporting requirements into scalable solutions. This role could include direct oversight of transition team members, while serving as a resource for technical system support and onboarding strategy. Strong soft skills are essential, as the role involves frequent pivoting between system troubleshooting, client-facing responsibilities, internal team leadership, and, potentially, managing junior team members.

Additionally, this role will support business development efforts by contributing to prospect onboarding strategies and enhancing client satisfaction through customized reporting and efficient system implementation.

Key Responsibilities

Platform Administration & Optimization

• Manage system access, controls, data integrity, and reporting within Investran and DX
• Enforce security and SOC 1 compliance protocols
• Build custom reporting + support workflow automation and scalability improvements
• Act as SME and escalation point on platform functionality and technical issues

Client Onboarding & Transition Leadership

Stakeholder & Team Enablement

Risk, Controls & Innovation

Qualifications