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Director of Account Management

Director of Account Management

IPTORMemphis, TN, US
5 days ago
Job type
  • Full-time
Job description

Director Of Account Management

Support our growth plans as our next Director of Account Management. As the Director of Account Management, you will lead and scale our global Account Management function. Your mission will focus on ensuring our customers achieve maximum value from our solutions, drive upgrades, adoption and expansion, and build long-term, trust-based relationships. You'll be a key member of the leadership team, responsible for developing and executing strategies that align with our "customer-for-life" vision and ambitious growth goals.

This is a high-impact, high-visibility role with the opportunity to shape our customer engagement strategy, deliver measurable business outcomes, and foster a culture of collaboration and continuous improvement.

What awaits you at Iptor :

  • Professional Development : We're committed to fostering professional development and career growth. Our comprehensive training and development programs empower employees to reach their full potential.
  • Flexible Work Arrangements : Experience the liberating flexibility of working hours that suit your lifestyle. Whether you prefer a hybrid or remote work setup, we accommodate your needs.
  • A Collaborative and Innovative Culture : At Iptor, our culture thrives on recognition, trust, and respect. We foster an inclusive and supportive environment valuing everyone's contributions. We recognize dedication through an attractive salary package, bonuses, and generous vacation days. Our success is built upon collaboration and innovation.

Your help and contributions to our journey :

  • Lead Transformation : Design and implement a unified Account Management strategy that puts customer value and commercial growth at the center of everything we do.
  • Drive Growth & Retention : Set and deliver on key metrics Net Revenue Expansion (NRE), Net Revenue Retention (NRR), churn, customer health, and solution adoption - by empowering your teams to drive upgrades, renewals, and expansion within our existing customer base.
  • Accelerate Revenue Through Sales Leadership : Own and drive the account management sales pipeline, ensuring accurate forecasting, proactive opportunity development, and strategic execution. Lead and manage the account management sales team to consistently meet and exceed revenue targets through coaching, performance tracking, and alignment with commercial goals.
  • Champion the Customer Journey : Oversee the entire customer lifecycle, from onboarding to renewal, ensuring seamless transitions, continuous value delivery, and early risk identification.
  • Inspire & Develop Talent : Build, mentor, and empower a global team. Foster a culture of curiosity, accountability, and continuous learning, with clear career paths and growth opportunities.
  • Collaborate Across Functions : Partner with Product, Engineering, Professional Services, Support and Marketing to deliver a unified customer experience, influence the product roadmap, and amplify customer success stories.
  • Innovate & Scale : Leverage data, automation, and best practices to standardize processes, improve efficiency, and scale impact across the organization.
  • Be a Customer Advocate : Develop and scale value realization frameworks and executive business reviews (EBRs) to reinforce strategic partnerships and ensure our customers achieve maximum value.

    • You stand out from the crowd if you have :

  • 10+ years' experience in Sales Management, Account Management, or Professional Services within enterprise software, ERP, or SaaS.
  • Proven success leading global teams and managing large, strategic enterprise accounts.
  • Deep understanding of subscription / recurring revenue models and metrics (NRR, churn, expansion).
  • Executive presence, with outstanding communication, relationship-building, and negotiation skills.
  • A passion for customer advocacy, data-driven decision-making, and operational excellence.
  • Experience leading through transformation and change (e.g., cloud migration, operational shifts).
  • Bachelor's degree required, advanced degree a plus.

    • Inclusion and Diversity

    At Iptor, diversity and inclusion are at the core of our values. We believe that diverse perspectives drive innovation and excellence. We foster an inclusive workplace where every individual's contributions are celebrated and respected. Join us in creating an environment where each individual's unique contributions shape our success.

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    Selina Pereira Talent Acquisition Specialist

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    Director Account Management • Memphis, TN, US

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