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Patient Referral Specialist
Patient Referral SpecialistFlorida Staffing • Port Saint Lucie, FL, US
Patient Referral Specialist

Patient Referral Specialist

Florida Staffing • Port Saint Lucie, FL, US
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Patient Referral Specialist

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Referral Specialist with Heart & Family Health.

HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include :

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Retirement readiness, rollover assistance services and preferred banking partnerships.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Come join our team as a Patient Referral Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

We are looking for a Patient Referral Specialist who will :

  • Work collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
  • Consistently provide accurate and detailed patient information to include patient demographics and medical information pertinent to appointment being scheduled to ensure patient safety and quality patient care.
  • Determine insurance eligibility and authorization for medical office and / or surgical visits; or work with authorization coordinator to ensure all payor authorizations have been received.
  • Initiate EMR by entering demographics, referring and certifying physicians, and family information; obtaining needed medical records from referring providers.
  • Establish rapport with all offices, hospital personnel, and managed care representatives.
  • Utilize EMR or other designated programs to capture and track referrals.
  • Obtain accurate and valid physician or advanced practitioner orders for all appointments, tests and procedures being scheduled.
  • Accurately and consistently communicate appointment, test, procedure information and prep to patient and / or family member.
  • Ensure patient has follow-up appointment with the physician to discuss outcomes, as appropriate.
  • Consistently and accurately document the date and time of appointment, tests, scan or procedure in the patient's medical record.
  • Communicate as appropriate to practice staff and ensures the referral process is completed and closed.
  • Outgoing referrals submitted same day, preferably with patient present to obtain the optimal appointment.
  • Weekly reporting to practice leadership on referral volume, referral status, and follow up on outstanding appointments.
  • Perform related work as required.
  • Practice and adhere to the Code of Conduct and Mission and Value Statements.
  • Qualifications :

  • One year of experience in referral coordination relating to insurance provider tier levels, insurance authorizations, and out of network procedures required.
  • Education : High School Diploma or GED equivalent.
  • Certification / License : None required.
  • If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Referral Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

    We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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    Referral Specialist • Port Saint Lucie, FL, US

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