Technical Support Specialist

Job Description

Job Description

Description :

Onsite or Client Location

Overview :

We’re seeking a Technical Support Specialist to be the backbone of our IT operations. With your expertise, you’ll maintain our network, support end users, and spearhead system improvements. If you have a knack for IT solutions and a customer-focused approach, join us and take the lead in keeping our technology track.

Job Responsibilities :

• Provide user training to maximize productivity and ensure proper use of the equipment while minimizing downtime.
• Assist with support of network and telephone system.
• Responsible for providing desktop support and maintenance of PC’s, and computer related equipment.
• Provide first and second level help desk support to users for software / hardware problems.
• Install and perform minor repairs to hardware, software, printers, and peripheral equipment, following the company’s best practices.
• Maintain accurate inventory of all equipment at various sites using different toolsets.
• Ability to work in a group environment and collaborate on work efforts and ideas as well as individually as needed.
• Ability to troubleshoot and remotely diagnose and resolve issues in a timely manner.
• Troubleshooting and resolving hardware and software issues on desktops, laptops, and servers, as well as VoIP and mobile devices
• Configure new systems for users and perform moves and set-ups in conjunction with personnel moves.
• Ability to effectively communicate and interact with end users to resolve issues.

Requirements :

Preferred Skills :

Position requires the ability to lift and move upwards of 50lbs, climb under desks and into network closets to adjust wiring, etc. Ascend and descend multiple flights of stairs several times a day.

Regular onsite client visits are required, including work being performed primarily at one client location. While location(s) are subject to change, this position is required to be client facing.

This job description is not intended to be an exhaustive list of all responsibilities, duties, and requirements associated with the position. The company reserves the right to add to, change, or delete any of the above responsibilities at any time.