Product Support Specialist

A company is looking for a Product Support Specialist to guide customers and provide support through their journey.

Key Responsibilities

Respond to technical customer inquiries and requests through online chat, email, and Zoom

Investigate, triage, and troubleshoot technical product issues using documentation and internal resources

Collaborate with Customer Success, Product, and Engineering teams to enhance support workflows and customer satisfaction

Required Qualifications

3-5+ years of Technical Product Support experience

Experience with SaaS platforms and web-based products

Hands-on experience with inbound technical inquiries and troubleshooting web-related issues

Solid understanding of web technologies (browsers, HTML / CSS, cookies, extensions)

Familiarity with web accessibility standards (WCAG, ADA) is a strong advantage