Product Support Specialist

A company is looking for a Product Support Specialist to enhance user experience and resolve customer issues effectively.

Key Responsibilities

Diagnose and resolve customer tickets quickly and accurately

Identify and escalate recurring issues while advocating for user needs

Collaborate with Product and Engineering teams to verify fixes and communicate solutions

Required Qualifications

2-5 years of experience in product support, technical support, or customer success for SaaS or healthcare platforms

Working knowledge of application architecture concepts (APIs, integrations, data syncs)

Strong troubleshooting instincts to identify root causes

High accountability and ownership in following issues through to resolution

Familiarity with tools like HubSpot, Jira, or GitHub for ticketing and collaboration