Desktop support Jobs in Kansas city mo

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs : parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the

Retirement and deferred compensation programs

Position Summary & Responsibilities

Job Summary

The Kansas Department of Insurance is seeking a highly motivated and skilled Desktop Support Analyst to join our team. The incumbent will provide computer support, troubleshooting hardware, software, printer and network issues for the Department. This position will also be responsible for ensuring final resolution is obtained in a timely manner either through their own efforts, those of other staff or after seeking approval and obtaining third-party assistance. The ideal candidate for this position will have a strong technical background, excellent problem-solving skills and a passion for helping others.

For a complete position description, please contact the recruiter.

Key Responsibilities

• Monitor IT ticketing system; resolve issues in a timely manner or escalate to other staff if unable to assist
• Set up and assist users with issues regarding department issued phones and tablets
• Maintain inventory on phones and tablets and manage the policies on the devices through the appropriate management software
• Monitor and support printers and scanners
• Monitor daily backups and rotate tapes as needed
• Provide individualized training and support to department users
• Maintain conference room audio and visual equipment and provide assistance to users when using conference rooms

The Team

You will be part of a collaborative and hardworking team who are committed to providing exceptional service and support to the Department.

What We Have to Offer

The Department has a comprehensive benefits package that includes :

Qualifications

Minimum Requirements :

Ideal Candidates Will Have :

Additional Requirements