Project Management Senior Professional II (non-technical)

Join Fiserv As A Project Management Senior Professional II

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role :

You will join a cross-functional program team at Fiserv focused on delivering reliable customer care and call center transformation initiatives. This role leads medium-to-large projects that align operational, business, and technology partners to improve service delivery, reduce risk, and meet cost and timeline objectives.

What You'll Do :

• Define project scope, develop detailed project plans, track milestones, and manage dependencies, risks, and change controls.
• Coordinate cross-functional workstreams with call center operations, workforce management, business analysis, and IT to ensure timely delivery of business requirements.
• Facilitate requirements gathering, process mapping, change impact assessments, and signoffs with business owners and stakeholders.
• Manage project communications, status reporting, stakeholder updates, and escalation of critical issues to senior leadership.
• Drive continuous improvement by identifying process or procedure changes and recommending measurable improvements.
• Mentor and coordinate contributions from matrixed team members and external vendors to achieve project outcomes.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have :

Experience That Would Be Great To Have :

How You'll Work :

Sponsorship :

Benefits At Fiserv :

Salary Range : $67,500.00-$100,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv.

Please :

Our Commitment To Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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