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Customer Experience Team member
Customer Experience Team memberSERVPRO of Summit, Lake, Park & Eagle Counties • Albuquerque, NM, US
Customer Experience Team member

Customer Experience Team member

SERVPRO of Summit, Lake, Park & Eagle Counties • Albuquerque, NM, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Opportunity for advancement
  • Paid time off
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Training & development

Seeking a Full Time Restoration Customer Experience Manager!

As a Customer Experience Manager, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and email, meeting with adjusters onsite, and generally being a helpful and positive presence in the workplace.

Key Responsibilities

  • Perform fundamental daily administrative tasks to assist all divisions of the company.
  • Coordinate crews, job scheduling, pristine communications with the adjusters / customers
  • Perform detailed and accurate data entry
  • Assist other departments in communications for all assigned projects in assigned locations

    • Position Requirements

  • High school diploma / GED (preferred)
  • Must have 1-3 years of restoration experience
  • Must be knowledgeable in Google docs / sheets
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task

    • Skills / Physical Demands / Competencies

    This is a role in a fast-paced office environment. Requires the ability to lift, open filing cabinets, bending, sitting, or standing as necessary. Ability to successfully complete a background check subject to applicable law.

    Each SERVPRO Franchise is Independently Owned and Operated.

    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

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    Customer Experience Team Member • Albuquerque, NM, US