Epic PB Resolute Billing

Job Title : PB Resolute Professional Billing

Project Location : San Mateo, C

Duration : 3 Months

Job Description :

• Collect, analyze, and document business operations and workflows.
• Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system's security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure that interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer / user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and / or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• nalyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
• nalyze new functionality in new releases to identify impact, make recommendations and review and test changes Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.
• Perform related duties as assigned.

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