Executive IT Support Specialist

Overview

Are you passionate about technology, client service and delivering best in class solutions that keep critical business activies moving? Velocity Staff, Inc. is working with our client located in Kansas City, KS to identify an Executive IT Support Specialist to provide world-class, white-glove, support to their executive team. The right candidate will work with corporate IT to ensure executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. Strong troubleshooting and support experience with iPad, iPhone, iOS / MAC critical as well as strong acumen with Microsoft and PCs needed to be successful in this role.

Responsibilities

• Deliver pro-active, white glove, IT support to onsite and remote executives
• Coach executives on secure IT practices
• Independently resolve complex, break / fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware and software related tasks as needed
• Work closely with corporate IT, Apps, and Security teams to assure solutions that enable the executive team
• Provide after-hours and weekend support as necessary
• Provide recommendations to IT regarding new technologies to better support executive team members
• Perform regular technology reviews to provide proactive support for executives and executive admin staff
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging and reporting all support efforts
• Set reasonable expectations for executive staff that can be executed with a high degree of success

Qualifications

Options

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