Customer Support Representative

A company is looking for a Freelance Customer Support Representative for US hours.

Key Responsibilities

Triage, answer, and solve incoming customer requests

Investigate and troubleshoot problems with internal stakeholders

Host and participate in calls with customers

Required Qualifications

Native level English proficiency; German is a plus

At least 2 years of experience in customer support roles in software companies

Strong drive to learn and solve customer problems

Technical knowledge of marketing tools and social media

Technical background or experience in tech support is advantageous