Sales Ambassador

Company Description

Founded in 2010 by a small group of creatives , & Other Stories grew from the wish to give women the freedom of expression through one brand. We're a one-stop styling destination filled with collections from our design ateliers in Stockholm and Paris.

Job Description

We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.

Customer Service

Greet and engage all customers in conversation

Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer

Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.

Communicates with customers courteously and promptly in-person and via phone

Operations

Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities

Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner

Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor

Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise

Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day

Supports with execution of reductions and campaign set ups according to & Other Stories guidelines

Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Team Player

Partners with team members to ensure customers receive the best customer service in a friendly shopping environment

Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards

Willingness and ability to readily respond to changing circumstances and expectations

Assists in training new team members with high level of customer service focus

Being straight forward and open minded including when receiving and sharing feedback

Financial Accountability : None

Qualifications

Minimum Candidate Qualifications :

Must be able to work a flexible work schedule including nights and weekends

High School graduate or equivalent preferred

At least 6 months of experience in direct customer service, retail industry preferred

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a step stool

Competencies :

Exceptional customer service and interpersonal skills

Ability to recognize and execute selling opportunities

Ability and willingness to run a cash register

Excellent communication and organizational skills

Lively interest and knowledge in fashion and design trends

Passion and drive for retail industry

Ability to multi-task in a fast-paced environment

Ability to take initiative to complete tasks and solve problems

Ability to meet deadlines

Ability to manage time and prioritize

Job Status : Non-Exempt, Hourly (Part-Time)

The hourly pay for this role is $17.50

EEOC Classification : SLS

Additional Information

All your information will be kept confidential according to EEO guidelines.

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