Health Access Partner (HAP-Call Center Staff) Special Initiatives / Pilot Staff

Job Posting Title :

Health Access Partner (HAP-Call Center Staff) Special Initiatives / Pilot Staff

Hiring Department : Dell Medical School

Position Open To : All Applicants

Weekly Scheduled Hours :

40

FLSA Status : Non-Exempt

Earliest Start Date :

Immediately

Position Duration : Expected to Continue

Location : UT MAIN CAMPUS

Job Details : General Notes

The Dell Medical School is seeking a Health Access Partnerr (HAP-Call Center Staff) for Special Initiatives / Pilot Staff

Purpose

The Health Access Partner (HAP) - Special Initiatives / Pilot Staff is a key role within the UT Health Austin Access Center, dedicated to advancing operational efficiency, optimizing healthcare delivery models, and integrating innovative technologies. This role will be responsible for supporting pilot programs and special initiatives aimed at improving scheduling workflows, patient experience, and care accessibility. The ideal candidate will demonstrate adaptability, problem-solving skills, and a forward-thinking mindset to drive organizational improvements through technology and process innovation.

Responsibilities

Innovation and Technology Integration

Assist in the implementation and optimization of new scheduling and access technologies.

Collaborate with IT and operational teams to pilot electronic solutions that streamline patient access and workflow processes.

Test and evaluate emerging technologies for improved healthcare delivery.

Operational Efficiency Pilot Support

Participate in the design, execution, and assessment of workflow improvement pilots.

Provide feedback on process changes and support continuous optimization efforts.

Work closely with leadership to evaluate key performance metrics for efficiency initiatives.

Process Improvement and Change Management

Identify inefficiencies in scheduling, registration, and patient outreach processes.

Support department leaders in implementing process changes and training teams on new protocols.

Collaborate with cross-functional teams to ensure smooth adoption of innovative practices.

Multi-Channel Communication and Patient Engagement

Engage with patients via phone, email, chat, and other electronic channels to enhance patient experience.

Assist with proactive outreach programs to improve appointment adherence and reduce scheduling barriers.

Support digital patient access initiatives, such as self-scheduling platforms and automated communication tools.

Data Analysis and Performance Monitoring

Track and analyze data related to pilot programs and special initiatives.

Provide reports and recommendations based on findings from operational assessments.

Assist in developing key performance indicators for evaluating initiative success.

Collaboration and Training

Act as a liaison between operational teams and pilot project stakeholders.

Assist in the development and delivery of training materials for new processes and technologies.

Mentor and support colleagues in adopting new workflows and best practices.

KNOWLEDGE / SKILLS / ABILITIES

Strong problem-solving skills with the ability to identify and implement process improvements.

Knowledge of healthcare technology, patient scheduling systems, and workflow automation.

Excellent verbal and written communication skills, with the ability to articulate operational needs effectively.

Ability to manage multiple projects and adjust to shifting priorities in a fast-paced environment.

Strong analytical skills and experience with data-driven decision-making.

High level of adaptability to change and willingness to explore innovative solutions.

Required Qualifications

High school graduation or GED. Minimum of three years of relevant experience in healthcare operations, scheduling, or access center functions

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience in process improvement, workflow analysis, or technology implementation. Familiarity with Electronic Health Record (EHR) systems and scheduling platforms. Background in change management and pilot program execution. Bilingual in English and Spanish. Experience in data tracking and reporting.

Salary Range

$43,500 + depending on qualifications

Working Conditions

Standard office environment.

Frequent use of computers, scheduling platforms, and electronic communication tools.

Repetitive use of a keyboard.

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer :

The University of Texas at Austin, as an equal opportunity / affirmative action employer ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency :

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification :

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify :

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance :

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.