Customer Service Support Specialist - TS/SCI with Polygraph

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT:

• Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
• Broad Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
• Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.

REQUIRED SKILLS:
The Contractor shall possess and provide the following required skills and demonstrated experience:

• Demonstrated experience in customer service
• Demonstrated experience in technical support service
• Demonstrated experience in system administration for Windows and Linux systems
• Demonstrated experience trouble-shooting hardware, telephony, and video
• Demonstrated experience deploying and testing hardware and software
• Demonstrated experience using an enterprise ticketing system
• Demonstrated experience working with Windows Operating Systems
• Demonstrated experience working with Linux Operating Systems
• Demonstrated knowledge of LAN/WAN architectures and troubleshooting
• Demonstrated working knowledge with VPN clients such as Cisco VPN and others

DESIRED SKILLS:
Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:

• Demonstrated exceptional security practice in working with Restricted Handling (RH) data
• Experience working with special systems such as FSA3 and FiCE
• Trained and Certified as a Data Transfer Officer
• Trained and Certified as a Krypto handling technician
• Trained to support special “Back Room” requirements
• Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures

WHAT YOU’LL NEED TO SUCCEED:

• Education: BA/BS in Information Technology or related field
• Required Experience: 5+ years of related experience
• Security Clearance Level: TS/SCI with Polygraph
• Location: Dulles, VA (On Customer Site)
• US Citizenship Required
  

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
#ISP2024InnovativeTalent

The likely salary range for this position is $108,158 - $146,331. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Herndon