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Full Time Restaurant Server

Full Time Restaurant Server

Holiday InnCharlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job title : Restaurant Server

Reports to : Food and Beverage Manager

Job purpose

Ensure that guests are served in a timely and professional manner which consistently meets and / or exceeds the hotels standards.

Responsibilities

  • Politely greet guests as they enter the restaurant.
  • In the absence of a Host / Hostess, introduce yourself to the guest and show the guest to their table.
  • Maintain a up-to-date knowledge of the menu items and daily specials.
  • Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.
  • Be aware of allergy information on menu items.
  • Answer inquiries about food and beverage items.
  • Be able to effectively upsell food items, especially beverages with dinner.
  • Inform guests of special items not listed on the menu.
  • Be able to take food and beverage orders with complete accuracy including any special requests.
  • When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.
  • Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.
  • Monitor guests needs and promptly handle requests.
  • Handle all guest complaints in a timely and professional manner.
  • All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.
  • Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.
  • Prepare and provide guests with accurate guest check at the end of the meal.
  • Process all payment methods in a timely and professional manner.
  • Re-set table for new guests.
  • Maintain and clean and organized service area.
  • Preform all side work checklists as directed by Management.
  • Comply with safety, health and hygiene policies and procedures.
  • Comply with all brand standard procedures.

Guest Relations

  • Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
  • Is readily available and approachable to all guests.
  • Interact with guests on a frequent basis to obtain feedback about their experience.
  • Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
  • Is visible in the restaurant area at all times during business hours.

    • Team Interaction

  • Encourage and build mutual respect and cooperation among team members.
  • Communicate effectively with all property team members.
  • Respond in a timely manner to all members of the Management Team.
  • Is professional and courteous towards team members at all times.

    • Company / Brand Policies & Procedures

  • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
  • Adhere to safety policies and procedures to ensure a safe working environment for all team members.

    • Qualifications

  • High School diploma or equivalent.
  • Must have at least 1 year prior food and beverage service experience.
  • Must meet state age requirements to serve alcohol.
  • Knowledge of food health codes.
  • Knowledge of beer, wine, liquor and common beverages.
  • Basic knowledge of food preparation.
  • Ability to lift up to 30 pounds.
  • Ability to stand for long periods of time.
  • Able to professionally handle guest complaints.
  • Able to work effectively and efficiently with all departments.
  • Willing to work flexible hours to include weekends, holidays and late nights.
  • Maintain a professional appearance at all times.
  • Able to multitask and work in a fast paced environment.
  • MUST have a passion for providing "excellent" customer service experience.
  • And any other job function deemed appropriate by management
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    Restaurant Server • Charlotte, NC, US