Sr. Manager, FDI Analytics Adoption (Spanish speaking)

Sr Manager, Adoption Program Management

Seeking a Sr Manager, Adoption Program Management for Fusion Data Intelligence (FDI) within Oracle Analytics. This is a visible people management role that requires strong customer skills, analytics domain expertise, and comfort driving outcomes. The Adoption Program Management (APM) team is responsible for increasing usage and product adoption within an assigned portfolio of enterprise FDI customers. This is achieved by understanding desired analytics business use cases, evangelizing best practices, and influencing customers on their analytics strategy to support organization-wide adoption of FDI and Oracle Analytics. APMs will work within a matrixed set of customer stakeholders, including IT & business leaders, partners, and Oracle teams such as Customer Success, Sales, Product Management, and solution architects (CEAL). This manager will oversee a team of APMs covering key North American and Latin American (LAD) customers and help develop the strategy to increase FDI adoption in the growing LAD region. Additionally, the individual will be expected to contribute to a new and growing organization by building processes, defining playbooks, and leading new programs or initiatives. The successful candidate will have a growth mindset to thrive in a fast paced and ambiguous environment.

Responsibilities

Hire and manage a team of APMs to uncover analytics use cases, manage risk, and increase FDI user adoption for customers in NA & LAD region. Conduct reporting and analyses to manage team performance, uncover customer insights for your segment, and track FDI adoption health and KPIs. Engage with executive stakeholders and support customer escalations. Partner with FDI leadership (Product, GTM) to design new processes / playbooks for customer engagement. Jointly develop scalable and tailored programs to improve FDI adoption for LAD region. Lead by example to uplevel the team's technical knowledge and drive a growth mindset culture.

Qualifications

10+ years of Customer Success Management experience or similar role in the tech industry. Bachelor's degree required. 3+ years of people management experience required. Prior experience in Analytics, Data Platforms, or use of Analytics tools (eg PowerBI, Tableau, Looker, OAC) required. Spanish language skills required. Strong attention to detail, ability to operate independently and drive towards outcomes. Experience collaborating and influencing technical senior leadership including Product Management and Software Engineering. Experience with Oracle Fusion ERP or HCM strongly preferred.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range in USD from : $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following : medical, dental, and vision insurance, including expert medical opinion; short term disability and long term disability; life insurance and AD&D supplemental life insurance (Employee / Spouse / Child); health care and dependent care Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; paid time off : flexible vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays; paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours; paid parental leave; adoption assistance; Employee Stock Purchase Plan; financial planning and group legal; voluntary benefits including auto, homeowner and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.