Wealth Management Operations Analyst

Job Description

Wealth Management Operations Analyst (Account Onboarding)

Responsibilities :

• Work with internal teams to open and maintain accounts for clients of the firm, including gathering documents, verifying key information, validating completeness and effectively communicating with business partners / stakeholders.
• Work within a team structure which processes and provides quality control / assurance with regards to the onboarding and account data for new and existing clients of the bank and broker dealer.
• Ensure the team communicates with external and internal business partners / clients in a professional and timely manner with regards to troubleshooting exceptions and transactions, settlement exceptions, inquiries and client account related issues.
• Foster a culture of partnership and collaboration with internal business partners / stakeholders including the Business teams, Product and Technology teams, and relevant support functions to identify customer needs, drive consistent communication and ensure service delivery at the highest possible level.
• Identify and implement opportunities to improve department processes and culture across the team / functions / regions to maximize service, efficiency and productivity, while maintaining a controlled and risk-reduced environment.
• Provide support for internal and external audits, risk assessments and reviews while ensuring department procedures, protocols, checklists and controls are adhered to.
• Be aware of current and emerging industry regulatory requirements and identify key risks and controls in support of our businesses operating efficiently. Adhere to documented SLAs and KPIs to ensure consistent workflow efficiency while managing client and business expectations.
• Provide support for technology and non-technology changes within the department, including idea generation, specification gathering, component and user testing, and regression testing to ensure effective and efficient delivery of change.

Required Skills :

Required Experience :

Requirements

Account onboarding, Wealth Management Operations