Intake Coordinator

A company is looking for an Intake Coordinator to support benefits administration in a remote setting. Key Responsibilities : Deliver exceptional customer service by handling incoming calls and emails regarding employee benefits Set up new cases by completing intake forms and routing them to Benefit Advocates Maintain thorough and timely documentation of all communications per department standards Required Qualifications : Bilingual fluency in English and Spanish (verbal and written) required Minimum 1 year of customer service experience, ideally in employee benefits or a related field Proficiency in Microsoft Office and the ability to quickly learn new systems Understanding of employee benefits and related compliance concepts preferred Associate degree preferred