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Norwegian Cruise Line Holdings
NCL Air Service SpecialistNorwegian Cruise Line Holdings • Miami, FL
NCL Air Service Specialist

NCL Air Service Specialist

Norwegian Cruise Line Holdings • Miami, FL
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

JOB SUMMARY: Responsible for supporting Revenue Management processes and handling all post ticketing changes with the goal of maximizing net ticket revenue and executing our service standards.

DUTIES & RESPONSIBILITIES:

  • Receive inbound calls from internal and external customers to provide information on the Air program, resolve problems, answer general questions, and assist as needed.
  • Resolve all post ticketing schedule changes, discrepancies, and reservation not in compliance.
  • Continuously monitor all the respective queues in Amadeus Management Center and resolve in a timely manner.
  • Monitor and resolve all reservations in the Air review Queue in Seaware.
  • Review flight recommendations in GDS platform to select the most economical fares, based Air standards and vessel arrival/departure times.
  • Perform quality assurance checks and balances on all air reservations/PNRs assigned for accuracy and ensure with compliance of service standards.
  • Execute the Travel With Guarantee program by rebooking qualified guests on the same flight itinerary.
  • Identify, escalate, and follow up on any reservation or flight errors in a timely manner with minimal to no impact to the guests.
  • Answer and handle all incoming requests from the Resolution Desk in a timely manner.
  • Interact frequently with the respective airlines to negotiated waivers, name updates, changes as needed.
  • Maintain current knowledge of the Airline industry and Norwegian Cruise Line company trends.
  • Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: High School Diploma

FIELD(S) OF STUDY: Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE:

  • One year experience with a cruise line/Tour operator and/or airline reservations experience.
  • Familiar with airline policy and procedures, and contract pricing, preferred.

COMPETENCIES/SKILLS:

  • Strong analytical skills to research and resolve discrepancies.
  • Knowledge of or ability to learn revenue management concepts, tools and strategies.
  • Intermediate level proficiency with Microsoft Office.
  • Ability to manage multiple responsibilities at once.
  • Must be able to thoroughly document work as needed. Must be detail oriented and have an ability to work effectively in a team-based environment.
  • Possess excellent written and verbal communication skills.
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NCL Air Service Specialist • Miami, FL

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