Front Desk Coordinator
Tekberry[Palo Alto, CA, 94303], California, United States30+ days ago
Job type
- Full-time
Job descriptionSupervise the day-to-day operations of the unit, leading and mentoring staff. Provide orientation and training to lower level representatives. Provide input in hiring decisions and performance of workgroup. Act independently to determine methods and procedures on new assignments. Process non-standard requests, initiate appropriate documentation and notify other departments and / or coordinate with outside agencies as needed. Handle the highest level of escalated and unresolved calls. Administer and educate others on the supported program, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures. Work closely with others in department to identify and correct problems and make recommendations to remedy problems. Keep track of correspondence and interactions with customer using a customer relationship management tool. Bachelor’s Degree preferred and at least 2 years of relevant experience or combination of education and relevant experience. Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow. Demonstrates excellent problem solving and decision making skills to effectively solve and respond to complicated requests. Excellent customer service experience and a proven ability to meet performance standards. Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds Ability to work independently and as a member of a team. Excellent attention to detail and accuracy. Able to use authority, knowledge and judgment to effectively respond to complicated requests. Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions. Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint)..
Title :
Front Desk Coordinator
Pay Rate : + / - $24 – 30hr
Job Type : Contract
Shift(s) : Monday – Friday
Location : Palo Alto, CA 94305
Job Code : JPC-9719
- Background check required
Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).
Job Description :
Minimum Requirements :
TEKBERRY OFFERS A FOR REFERRALS!
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
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Front Desk Coordinator • [Palo Alto, CA, 94303], California, United States
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