Customer Support Associate

Description

:

Duties Will Include:

• Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
• Actively work on open and solving interaction types within individual and team queues.
• Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
• Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
• Solve at least 80% of incoming interactions on the first try.
• Achieve and maintain above a 90% customer satisfaction score.
• Provide support for identified defects or database issues where solutions already identified.
• Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
• Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
• Demonstrate an understanding of help desk priorities and goals with an active participation.
• Responsible for staying signed into the help desk phone system and actively working during designated shift.

Job Qualifications:

• High school diploma or equivalent and/or related work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
• At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
• Open to weekend and/or non-traditional shifts.
• High energy, a self-starting team player
• High sense of urgency and follow-through.
• A natural problem-solving personality, driven to solve puzzles.
• Comfortable working in a fast-paced, unstructured environment, with outstanding ability to think on your feet and learn quickly.
• Typing of at least 50 words per minute required.
• Clear communicator with good spelling and grammar skills.
• Knowledge of construction industry or accounting basics are a plus

#LI-Remote

Annual Pay Range:

32,800 - 41,995 USD

Annual Pay Range:

0 - 0

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2024-08-30

CoreLogic benefits information can be found here: . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.