Studio Manager
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Business Health
- Coach and motivate the team to meet test drives, delivery, and productivity goals
- Demonstrate leadership by role-playing and having an active presence in customer-facing locations
- Train and develop team on Lucid products and delivery processes
- Analyze data to determine optimal business strategies
- Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
- Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
- Drive for excellence in all areas of business focused on reaching expectations for the respective location
Customer Experience
Leads, values, and inspires their team to prioritize customer service and deliver the Lucid experience to all customers.Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leadsAlso acts as a Senior Studio Associate, handling high-potential customersClientele management for VIP customersYour hands-on leadership will assist in coaching and training your team to deliver an exceptional experience that touches both the heart and mind of the customer.Employee Engagement
Provide targeted coaching, skill development for Studio Associates to excel in performance metrics with weekly one-on-one meetingsRecruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely mannerProvide leadership, direction and coach all members of the team to ensure a seamless experience for customers and all members of the Lucid community.Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the team through teaching moments.Sets goals, timelines, and target lists for Studio Associates and tracks results to ensure timely execution on lead generation and / or market initiatives.Demonstrates a confidence in operations and planning all aspects of the business including developing monthly attainment plans and communication of results to team.Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.Studio Operations
Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.Supervise merchandising product inventory and displayManage and coordinate studio team scheduling.Partner with Retail Operations and coordinate with vendors and service providers as neededEnsure facility maintenance and showroom presentation adhere to the brand standardsThrives in a fast-paced environment where innovation is inevitable, and change is expected.Assist with daily operations as neededQualifications
4-8 years of related professional experience.A Bachelor's degree or equivalent in business, marketing or related discipline.Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscapeExcellent communication, leadership and organizational skills.Penchant for nurturing and leading exceptional customer-oriented teams.Willingness to be hands-on with all Studio operations.Understanding of the importance of data.Sales driven and team oriented.Familiarity with CRM tools preferred.Ability to work evenings and weekends in a retail environmentAbility to obtain appropriate state DMV licensing, where applicableValid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hirePhysical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and / or a discretionary annual incentive program, subject to the rules governing such programs.