Instructional Designer

Title : Instructional Designer

Type : Full-time, in-office

Location : Charlotte, NC (South End)

Comp : $60-$90k

Overview

We are seeking a self-motivated and detail-oriented Instructional Designer to support our Software and Technical Support training initiatives. This role is key to improving performance and enhancing the skills of our support team through the design, delivery, and evaluation of impactful learning program s.

Key Responsibilities

• Design and deliver engaging instructor-led and virtual training programs for new hires and existing support team members
• Collaborate with internal teams, SMEs, and support leadership to identify learning needs and develop targeted training solutions
• Create and maintain instructional materials, including facilitator and participant guides, eLearning courses, performance support tools, and assessments
• Support the end-to-end instructional design process, including needs analysis, content development, delivery, and measurement
• Facilitate training sessions, ensuring content is delivered effectively and adapted to varying learner needs
• Develop content with a focus on technical troubleshooting, system navigation, and customer support workflows
• Use training evaluation methods to assess learning outcomes and drive continuous improvement
• Contribute to the ongoing learning strategy for the department and identify innovative solutions to improve performance

Required Qualifications

• 2-5+ years of instructional design experience
• Experience designing training for software or technical support environments
• Strong understanding of adult learning theory and instructional design best practices
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Bachelor’s degree in Instructional Design, Education, Communications, Organizational Development, or related field

Preferred Skills

• Experience with eLearning development tools (Articulate Storyline & Rise)
• Familiarity with LMS and virtual classroom platforms (ex., Webex, Adobe Connect)
• Experience with audio / video editing
• Comfortable developing different levels of eLearning courses.