Call Center Representative

Trusted Medical

Trusted Medical (www.trusted-medical.com) is a value-driven organization dedicated to delivering direct, high-quality healthcare services across 22 states. Our network of clinics serves active military personnel, Veterans, and local communities, offering comprehensive medical care, behavioral health, audiology, laboratory, and ancillary testing services.

Our Kansas City, Kansas, location is home to our Clinical Trial Call Center, a dedicated hub supporting participant engagement, screening, and coordination for national research initiatives. This center plays a vital role in connecting individuals to innovative clinical trials, helping advance medical discovery while ensuring compassionate, informed outreach at every step.

At our core, we are committed to improving healthcare outcomes through trusted relationships, community service, and operational excellence. We believe that meaningful engagement, paired with culturally competent communication, has the power to transform lives and expand access to care where it's needed most.

Trusted Medical seeks highly motivated and compassionate Call Center Representative to join our onsite team in Kansas City, KS. In this full-time role, you will be on the front lines of clinical trial recruitment, speaking directly with individuals to help them understand and consider participation in groundbreaking medical research studies.

This position is not a typical call center job, it's about building trust, creating genuine connections, and helping people make informed decisions that could benefit their health and contribute to medical advancement.

Clinical trials are essential to medical progress, but recruitment is often the biggest challenge. In this role, you will help bridge that gap, guiding people through the process with empathy, accuracy, and a commitment to care. Your voice could be why someone chooses to participate in a study that changes lives.

Type of Employment : Full-time, W2

Work Location / Travel : Onsite, in our Kansas City Trusted Medical Clinic

Salary Range : $20.00-$25.00 hourly, dependent upon experience

Role Reports to : Call Center Manager

Direct Reports : This role has no direct reports

Responsibilities :

• Makes outbound calls to individuals who may be eligible for clinical trial participation
• Uses a standardized institutional review board (IRB) approved script to ensure ethical and consistent communication
• Provides clear, accurate, and compassionate information about available clinical trials, including study purpose, expectations, and potential benefits / risks
• Actively listens and engages callers to assess interest and determine eligibility
• Accurately documents call outcomes and follow-up needs in the system
• Maintains the highest standards of quality assurance and compliance in all interactions
• Meets performance goals based on engagement quality and successful outcomes, not just call volume
• Works closely with the Call Center Manager and clinical team to refine messaging and processes

Qualifications :

Education / Certification Required :

What We Offer :

Technical Skills Required :

All applicants must be US citizens and able to obtain a Public Trust clearance. Trusted Medical participates in the E-Verify program. Trusted Medical is a drug-free workplace.

Trusted Medical is an Equal Opportunity and Affirmative Action Employer. Trusted Medical prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Trusted Medical takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.