Position: Help Desk (Junior)
Location: 707 N. Calvert St., Baltimore, MD 21201 (Onsite Role)
Contract
Pay Rate: $20/hr on C2C
*4 Profiles Needed
*Get 3 Professional References
Job Description:
At least two (2) years of experience in the following technical areas:
1. Working in a helpdesk environment, using technical skills to resolve end user issues on a
first call resolution basis.
2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote
access.
3. Using a knowledge base to identify and troubleshoot issues.
4. Using a ticketing system to create, document, track, and route tickets while adhering to
service level agreements
Help Desk (Junior) • Baltimore, Maryland, United States
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