Customer Support Technician

Job Description

Tech Valley Talent (TVT) has a great long-term role as a Customer Support Technician

DURATION : 30 Months

LOCATION : Celebration, FL– Onsite

Travel between FDOT locations required 25% - 40%.

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.

Qualifications

• Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

EDUCATIONAL QUALIFICATIONS :

Responsibilities

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.