Talent.com
Customer Service Representative

Customer Service Representative

zTrip FTCFort Collins, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Service Representative – Keep zTrip Moving Smoothly in Fort Collins, CO!

zTrip is North America’s largest taxi provider, operating over 6,000 vehicles across 38 cities. We’re dedicated to providing safe, reliable, and efficient transportation that connects communities and enhances mobility.

We’re looking for a Customer Service Representative to join our dynamic operations team in Fort Collins, CO. In this vital role, you’ll support drivers and customers by coordinating trip details, resolving service issues, and ensuring smooth communication across the fleet.

What You’ll Do as a Customer Service Representative :

  • Assist drivers with trip assignments based on availability and customer needs
  • Monitor fleet activity and respond to service-related issues in real time
  • Communicate route updates, trip details, and changes clearly and professionally
  • Maintain accurate records of trip coordination and vehicle assignments
  • Collaborate with operations and dispatch teams to ensure efficiency
  • Help resolve unexpected disruptions or emergencies with calm and professionalism

What You Bring as a Customer Service Representative :

  • Experience in customer service, dispatch, logistics, or transportation (preferred)
  • Strong multitasking and problem-solving skills
  • Clear and effective communication abilities
  • Ability to stay composed in a fast-paced environment
  • Familiarity with dispatch or routing software is a plus
  • Valid driver’s license required

    • What We Offer :

  • Competitive hourly pay
  • Health, dental, vision, and life insurance
  • Paid time off (PTO) and holiday pay
  • 401(k) plan with company match
  • Career growth opportunities in a fast-paced industry
  • A supportive, team-first work environment

    • Why Join zTrip?

  • Be part of the largest taxi network in North America
  • Help ensure safe and efficient transportation across multiple cities
  • Work with a mission-driven team that values service and innovation
  • Make a real impact in the mobility and transportation space

    • Ready to Make a Difference?

    Apply today to become a Customer Service Representative with zTrip in Fort Collins, CO and help keep cities moving with reliable, community-focused transportation.

    Create a job alert for this search

    Customer Service Representative • Fort Collins, CO, US