Marketing & Communication

Marketing & Communication Associate

ShowMe is an open learning community where anyone can learn and teach any topic. ShowMe turns a TouchScreen device into a personal interactive whiteboard allowing teachers to easily record voice-over lessons and share them with their private classroom or with a community of teachers and students.

ShowMe is currently growing fast and requires all hands on deck. We are looking for a hard-working, motivated and tech-savvy Marketing & Communication Expert to assist us with the various work streams associated with the daily operations and development of the business.

Responsibilities

As a Marketing & Communication Expert, you will be multitasking across many different areas and projects, including digital marketing, community management, and other product and customer-facing activities. This is a chance to work at the heart of a small team of entrepreneurs and to get involved at all levels of the business. This role is an exciting blend between Digital Marketing, Social Media, and Customer Success.

• Lead our social media campaigns / outreach programs growing our social media presence and engaging our audience via Facebook, Twitter, and Instagram;
• Help with finding and establishing the right online partnerships for our brand (Influencer / blogger outreach, 3rd party content & PR opportunities);
• Maintain the daily execution of Mailchimp newsletters in a timely manner;
• Implement complex Ad campaigns on different platforms such as Facebook Ads, Twitter Ads, Google AdWords and other digital Ad networks;
• Assist the Graphic designer and the Director of Marketing in building high-quality product imagery;
• Handle inbound customer communication : answering questions via chat and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and delivering an exceptional customer experience;
• Customer advocacy : you'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction;
• Working closely with the CEO and the Director of Marketing, establish best practices in using ShowMe's platform that can be shared across clients;

Qualifications