IT Support Engineer (Managed Services Provider)ZipRecruiter • Collegeville, PA, US

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IT Support Engineer (Managed Services Provider)

ZipRecruiter • Collegeville, PA, US

3 days ago

Job type

Full-time

Job description

Overview

Job Description. Salary : $45,000 - $60,000 / yr.

Position Summary : This Tier 1 Systems Engineer role will be responsible to provide direct support to our clientele within various industries. Responsibilities will include maintenance, troubleshooting, and diagnosing a range of issues from workstation to network levels. Successful hires will be a part of a talented team with superb technical competency supporting mission critical infrastructures and to provide enterprise class IT solutions and customer service. We are seeking high quality, self-motivated candidates that are active thinkers with excellent multitasking & problem-solving skills to join our growing team.

Essential Duties

Participate in daily ticket workload supporting issues related to our clients core business solutions, such as, WAN / LAN connectivity, printers, workstations, installations, Outlook / email issues, etc.
Setup laptop and desktop builds, application installation, encryption process, hardware & software troubleshooting
Utilizing the remote monitoring and management system : execute agent scripts, respond to alerts, monitor dashboard, and periodic clients network reviews
System documentation upkeep for all client environments in TLG\'s Knowledge Base
Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages
Install, configure, test, maintain, and monitor client workstation related hardware and software
Traveling to client sites will also be required as needed to resolve issues that cannot be resolved remotely and break / fix issues
A flexible schedule will be periodically required for on-call (after-hours) support rotation, client projects, maintenance windows, etc. that occur after hours and / or on weekends

Qualifications

2+ years of IT support experience; MSP experience strongly

Experience with WAN and LAN environments

Experience in deployment / troubleshooting of Windows environments

Experience in deployment / troubleshooting of desktops, laptops, printers, and peripheral equipment

Experience with Microsoft related technologies

Strong understanding in network protocols & secure connectivity (TCP / IP, DNS, DHCP, VPN, etc.)

Knowledge with cabling and wireless networks a plus

Experience in Hyper-V, vSphere, Citrix, SQL, and Terminal Services

Experience in networking hardware (routers, firewalls, etc.)

Security products such as encryption, backup, and anti-virus experience

Excellent customer service, attention to detail, organizational, communication (written & verbal), and technical writing skills are required

Must have a valid drivers license and reliable transportation

Technical Skills Desired

Familiarity working with large scale desktop and server management

Experience with systems / incident management tools

Cabling knowledge and experience

Strong analytical / technical skills and the ability to evaluate and utilize data in problem-solving and decision-making

Experience with ticketing and remote management & monitoring tools. Experience with Kaseya BMS a plus.

Certifications Desired

Microsoft 365 Fundamentals, CompTIA A+ CompTIA Network+

Additional Requirements

Must be able to pass a background check and drug test

Salary : Commensurate with experience ($40,000-$60,000 per year)

Benefits

PTO and Flexible Time Policy

6 paid pre-determined holidays

Employee SIMPLE IRA Plan with employer contribution after 120 days.

Full benefits offering after 90 days

Team oriented atmosphere with motivated, career driven professionals as co-workers

Bonuses, rewards, and spiffs

Room for advancement

Hybrid Working Model

3 days in office; 2 days work from home

Schedule

Monday to Friday - 8 : 00am - 5 : 00pm EST

On call rotation

Education

High School or equivalent; College Degree

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It Support Engineer • Collegeville, PA, US

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