1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.
We’re trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.
We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.
The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.
This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.
· • Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.
· • Drive user engagement and manage project milestones through onboarding, enablement, and early usage.
· • Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).
· • Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).
· • Partner with Implementations to track timelines, proactively identify risks, and remove blockers.
· Monitor usage, identify adoption gaps, and lead regular business reviews.
· Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.
· Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).
· • Share best practices and thought leadership with federal stakeholders.
Requirements
· U.S. Citizen (mandatory for federal work)
· 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
· Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
· Experience at an identity, cybersecurity, or SaaS platform company
· Strong communication and relationship-building skills with technical and non-technical stakeholders
· Ability to project manage complex onboarding/deployments across functions
· Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
· Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
· Previous experience in startup/growth-stage environment
· Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.
Benefits
· Join a mission-driven company transforming how federal agencies secure identity
· Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
· Work cross-functionally with leaders across Product, Engineering, and Security
· Be part of a collaborative, values-driven team making real impact
Customer Success Manager - Federal • VA, US
Business Development / Capture Manager.States authorized to work from: FL, VA, MD, SC, NC, TN, TX.Full-Time | 100% Remote from one of the states above | Actively Hiring.Vice President, Business Dev... Show more
Vasion is a leading provider of cloud-based print management, document automation, and output management solutions.Our platform, including PrinterLogic, Vasion Automate, and Output, helps organizat... Show more
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural res... Show more
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural res... Show more
Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers' mission and quest ... Show more
Job Description**: As a Freight Handler at FedEx, you will be responsible for managing the movement of freight within the warehouse.This includes loading and unloading trucks, organizing freight, a... Show more
Ready to embark on the quest of joining Hack The Box?.At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity ex... Show more
Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can prosper.We supp... Show more
The Manager of Market Performance & Improvement serves as a strategic leader and subject matter expert responsible for overseeing the operational and financial performance of the Medicare product a... Show more
Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high... Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more
Our team is redefining building design and engineering.AE Works is an award-winning firm ranked among the top U.AE Works is recognized for our commitment to innovation and delivering exceptional re... Show more
The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and t... Show more
Ready to embark on the quest to join Hack The Box?.At the end of this journey, you'll become a proud member of Hack The Box, with the ultimate mission to raise cyber resilience, so that every organ... Show more
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural res... Show more
Roots Surrogacy is seeking exceptional women for a highly supported, premium surrogacy experience.We work with intended parents who are deeply invested in creating a respectful, connected, and well... Show more
Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more
Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after... Show more
