IT Technical Specialist, On-Site Support

Title : Technical Specialist, On-Site Support

Job Type : Hourly Contract, Non-Exempt

Location : On-site, Cleveland, OH (Euclid / Mentor)

On-Call Rotation : Yes, every 3-4 weeks

Job Summary

Wright Technical Services is proud to represent a highly respected Fortune 500 global manufacturer for this role. This Tier 2 position provides hands-on and remote technical support in a manufacturing environment, ensuring reliable performance of desktop and tablet devices, peripherals, and enterprise applications. The role involves troubleshooting hardware and software issues, performing repairs and installations, and supporting both standard business software and specialized plant systems. While this position primarily supports on-site users in the Cleveland area, it also provides remote assistance to locations across the U.S. and Canada.

Qualifications

• Associate's degree in Computer Science or related field, or 3-7+ years of technical support experience in a mission-critical environment.
• 3-7+ years of experience supporting Microsoft desktop environments, end-user devices, and network connectivity.
• Proficiency with Office 365 and advanced troubleshooting techniques.
• Proven ability to resolve technical issues effectively in a fast-paced, global environment.
• Strong understanding of risk management, regulatory standards, and IT compliance policies.
• Excellent communication, follow-up, and attention to detail.
• Familiarity with ITIL and ITSM processes and experience using ticketing systems preferred.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Physical ability to lift up to 60 pounds on an occasional basis.
• Work on a rotating on-call basis approximately once every 3-4 weeks.

Description and Responsibilities

Eligibility : All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.

Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.